Privacy Policy

Your privacy is important to us. This Privacy Policy explains how ReviewEcho collects, uses, and protects your information.

1. Introduction

ReviewEcho is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our Service, you consent to the practices described herein.

2. Information We Collect

We collect information to provide and improve the Service. This includes:

  • Account Information: Name, email, and Google Auth credentials used to sign up.
  • Payment Information: Billing details stored via Stripe for subscription management.
  • Customer Data: Names, emails, and phone numbers of your customers if you use the review request features.
  • Usage Data: Information about how you use the Service, including logs and analytics.
  • Device Information: IP address, browser type, and operating system.

3. How We Use Your Information

We use your data to:

  • Provide and maintain our Service.
  • Process payments and manage subscriptions.
  • Send feedback requests and notifications via email or SMS (with customer consent).
  • Improve the Service, analytics, and AI-powered insights.
  • Respond to support inquiries.
  • Comply with legal obligations.

4. Data Sharing

ReviewEcho does not sell your personal data. We may share information in the following circumstances:

  • With Service Providers: Supabase, Stripe, and other trusted partners for storage, payments, and authentication.
  • For Legal Compliance: When required by law or to respond to lawful requests.
  • Business Transfers: In case of mergers, acquisitions, or sale of assets.

5. Cookies and Tracking

We use cookies and similar technologies to improve user experience and track usage. You can manage your cookie preferences in your browser settings. Analytics may include:

  • Tracking page visits and feature usage.
  • Analyzing aggregate user behavior.
  • Optimizing performance and reliability.

6. Security

We take reasonable measures to protect your data, including:

  • Encryption of sensitive data in transit and at rest (Supabase & Stripe handle secure storage).
  • Secure authentication via Google Auth.
  • Regular monitoring and access control.

No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have rights over your personal data, including:

  • Access and correct your information.
  • Request deletion of your data.
  • Withdraw consent for data processing.
  • Opt-out of marketing communications.

To exercise these rights, contact us at feedback@reviewecho.org.

8. Third-Party Services

ReviewEcho integrates with third-party services (Supabase, Stripe, Google Auth) for authentication, storage, and payments. These services may collect data according to their own privacy policies.

9. Children’s Privacy

ReviewEcho is not intended for children under 13 (or local legal age). We do not knowingly collect personal data from children. If discovered, such data will be deleted promptly.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use constitutes acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at: feedback@reviewecho.org.